If your order was executed at an unexpected or incorrect price, please check the following:
Possible reasons :
1️⃣ Market Order execution
Market orders execute instantly at the best available price in the order book.
If the exact price you see isn’t available in sufficient quantity, your order gets filled at nearby price levels.
2️⃣ High market volatility
In fast-moving markets, prices change within milliseconds.
By the time your order reaches the exchange, the price may have already moved, leading to a different execution price.
3️⃣ Low liquidity
Liquidity means availability of buyers and sellers at a specific price.
If liquidity is low, your order may skip your expected price and get filled at the next available level.
4️⃣ Slippage
Slippage is the difference between the expected price and the actual executed price.
It usually happens during high volatility or when placing large orders in thin markets.
5️⃣ Incorrect order type selected (Market instead of Limit)
A market order prioritizes execution, not price, so it fills immediately at available rates.
A limit order, on the other hand, executes only at your specified price or better.
6️⃣ Price movement between order placement and execution
Even a small delay between placing and executing an order can cause price changes.
This is common in volatile markets where prices update continuously.
If you still have concerns:
Please raise a ticket on the Support Portal and share your Order ID and relevant screenshots
Our team will review your request and assist you accordingly.