How to Fix Common Login Issues

Always log in through the official Cosmic Trade website:
https://app.cosmic.trade/login

How to Log In

1. Go to the official login page

2. Enter your registered email and password

3. Enter your 2FA code (if enabled)

4. Click Login

Tip: Do not use third-party or unofficial links for your security.

Common Login Errors & Quick Fixes

1. “Something Went Wrong”

Usually due to technical issues or unstable internet.

Try this:

• Refresh the page

• Clear browser cache/cookies

• Try a different browser or device

• Check your internet connection

2. “User Not Found”

Your login details don’t match any registered account.

Fix:

• Make sure you’re using the correct email

• Search your inbox for emails from Cosmic to confirm the right account

• If you used Google/Apple login before, use the same method

• If your account was deleted/deactivated, reactivate it first

3. Auto Logout / Frequent Logout

Happens due to device conflicts or settings.

Fix:

• Update your app/browser

• Clear cache and log in again

• Check if you're logged in on multiple devices

• Turn off Safe Mode:
  Profile → Security → Safe Mode Off

• If still not resolved, reinstall the app

4. Forgot Email or Password

• Click “Forgot Password” on the login page and reset via email

Still Having Issues?

• Take a screenshot of the error

• Raise a ticket through Cosmic Support
  Our team will help you resolve it quickly.