What to Do If You Submitted Incorrect Information or Documents During KYC

Mistakes during KYC submission can be corrected easily. Follow these steps:

1. If Your KYC Has Not Been Reviewed Yet

• Wait for the system to reject your KYC automatically due to incorrect details.

• Once rejected, you will be able to resubmit the correct information and documents.

2. If Your KYC Has Already Been Rejected

• After receiving a rejection notification, an option to resubmit KYC will appear on the Cosmic app or website.

• When resubmitting, ensure:

  • The name on your documents matches your profile.

  • All images are clear, legible, and unedited.

  • Only valid PAN and Aadhaar cards are submitted.

3. If You Cannot See the Resubmission Option

• If the app or website does not allow document re-upload, raise a support ticket or email the customer support team.

• Attach the correct documents and explain the issue for faster resolution.

Important Notes

• Repeated submission of incorrect KYC information may cause delays or rejection.

• Always use accurate, up-to-date, government-issued documents that belong to you.

• For assistance, Cosmic support is available to help.