Why Is My KYC Taking Longer Than Expected on Cosmic?

If your KYC verification is delayed, don’t worry. Here are the common reasons and what you can do:

Possible Reasons for Delay

1. High Volume of Requests

   • During peak periods, many KYC submissions may cause slight processing delays.

2. Blurry or Unclear Documents

   • PAN or Aadhaar images that are blurry, cropped, or unclear may be flagged for manual review.

   • Always upload clear, legible, full-size images.

3. Mismatch in Details

   • Differences between your PAN, Aadhaar, and Cosmic profile (e.g., name or DOB) may trigger manual verification.

4. Incorrect or Unsupported Documents

   • Only PAN + Aadhaar are accepted. Submitting other documents (Voter ID, passport, etc.) or incomplete documents can cause delays or rejection.

5. Duplicate KYC Detected

   • If your KYC matches another Cosmic account, additional checks may be required.

6. AML (Anti-Money Laundering) Checks

   • Some submissions may undergo extra AML screening, which can extend verification time.

What You Can Do

• Double-check your documents for clarity and accuracy.

• Wait up to 24 hours for the review process.

• If it takes longer or you’re unsure why, raise a support ticket or contact our support team.

Cosmic appreciates your patience and is working to complete KYC verifications quickly and accurately.