1. What is Cosmic?

Cosmic is a digital trading platform that allows users to trade crypto derivatives and securely manage their trading portfolios.

2. How do I create an account on Cosmic?

Go to url - https://cosmic.trade/. Click on Sign Up, enter your email address, create a password, and follow the verification process to activate your account.

3. Why am I not receiving an OTP or email from Cosmic?

Check your spam/junk folder, ensure your email address is correct, and try again. If the issue continues, contact support.

4. How can I reset my password?

Click on “Forgot Password” on the login page, enter your registered email, and follow the instructions sent to your inbox.

5. How do I add funds to my account?

Go to the 'Add Funds' section, under wallet icon. Add your bank details and UPI ID. Ensure UPI ID is linked to the same bank that you have added. Select either bank transfer or UPI transfer and follow the instructions to add funds to your Cosmic wallet.

6. Why isn't my Deposit reflecting?

UPI transfers may fail in case it is not linked to the bank already registered with Cosmic. Otherwise, Deposits may require some time due to network confirmations. If there’s an excessive delay, please check the transaction status or contact support.

7. How do I withdraw my funds?

Navigate to the 'Withdraw' section, under wallet icon. Specify the amount, and confirm the request after verification.

8. Why is my withdrawal still in process?

Withdrawals may be delayed due to network congestion, security checks, or incomplete verification.

9. How can I make a trade on Cosmic?

Select a trading pair, choose the order type (market/limit), enter the quantity, and confirm the order. make sure your KYC is completed before trading.

10. Why isn’t my order being processed?

This may happen due to low liquidity, insufficient margin, or market depth.

11. What should I do if I face a technical problem?

Log out of your account, sign in again, and attempt it again. If the issue persists, raise a support ticket with all relevant information.

12. What should I do if a button or feature doesn't work?

Try refreshing the page or logging out and back in. If it’s still unresponsive, reach out to support providing screenshots.

13. Why should I refrain from submitting multiple tickets?

Submitting duplicates does not speed up resolution and may prolong the support process. Always update your existing ticket instead.

14. How can I contact Cosmic support?

You can reach support by raising a ticket through the 'Support' section.