Troubleshooting Selfie Verification Errors on Cosmic

If your selfie verification during KYC is failing, it’s usually due to camera permission settings.

Step 1: Check Camera Permissions

1. Open Settings on your device.

2. Go to App Permissions.

3. Find the Cosmic app and ensure Camera Access is enabled.

Without camera permission, the selfie feature will not work.

Step 2: Retry Verification

1. Open the Cosmic app again.

2. Click on the selfie verification prompt and try again.

Step 3: Still Facing Issues?

If the problem persists:

1. Raise a support ticket via the Cosmic Help Center.

2. Select:

   • Category: Cosmic Sign Up & Login

   • Sub-Category: KYC Related

This ensures your issue is routed correctly and resolved quickly.

For further assistance, contact our support team — we’re here to help you complete your verification smoothly.