“This Number is Already Associated with Another Account” Error

This message appears when the mobile number you’re trying to verify is already linked to an existing Cosmic account.

Each mobile number can only be associated with one account to comply with our security and regulatory policies.

Why This Happens

• You have already registered a Cosmic account using this number.

• You are trying to create a new account with the same number, which is not permitted.

What You Can Do

1. Log in to your original account

   • Use the email linked to this mobile number.

2. Forgot your email?

   • Contact our support team — we’ll help you recover it securely.

3. Trying to create a new account?

   • You must use a mobile number that hasn’t been registered on Cosmic before.

Note: Reusing a number across multiple accounts is not allowed to prevent misuse and maintain compliance.

If you need assistance accessing your account, raise a support ticket — our team is ready to help.