This issue generally occurs due to a temporary problem or delay from the data feed provider’s side.
Resolution
- Customers are advised to wait for some time and refresh the platform/app.
- In most cases, the charts start loading automatically once the data feed issue is resolved.
If the Issue Persists
If the charts are still not loading after waiting for some time, customers should raise a support ticket with:
- Screenshot/video of the issue
- Trading pair/symbol name
- Device and browser/app details
The technical team will review the issue and assist further.
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