Deposit not showing in my Cosmic Wallet !

Created by Cosmic Support, Modified on Wed, 29 Jul at 1:15 PM by Smitha Bhaskar

Most deposits on Cosmic are credited quickly, but the timing depends on the payment method you used. If you pay using a UPI ID that is not whitelisted on your Cosmic account, the deposit will not be credited. 

Expected Processing Times

  • UPI: Usually reflects within 15 minutes

  • IMPS: Generally credited within 30 minutes

  • RTGS: May take up to 30 minutes

  • NEFT: May take up to 30 minutes


Important:
NEFT and RTGS transfers made after 10 PM are processed the next day after 06 AM.
Occasionally, deposits may take up to 24 hours due to banking delays or verification checks.


If Your Deposit Is Still Not Visible

Please reach out to our support team and share:

  • A screenshot of the payment

  • UTR/reference number

  • Transfer date & time

  • Amount sent

  • Your Bank/UPI details

Our team will help you verify and credit the deposit.

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