If you encounter any technical issues while using the platform, including pages not loading correctly, actions failing, or buttons not responding, please follow the steps below before contacting support:
Log out of your account.
Log back in using your credentials.
Refresh the page and retry the action that was causing the issue.
If a button is not working, try:
Refreshing the browser page.
Clearing your browser cache and cookies.
Using a different supported browser.
Opening the platform in an incognito/private browsing window.
Retry the action after completing the above steps.
In many cases, logging out and logging back in can resolve temporary session-related issues.
Still Facing the Issue?
If the issue persists after following the above steps, please raise a support ticket and provide the following details:
A brief description of the issue.
Screenshots or screen recordings (if available).
The date and time the issue occurred.
Any error messages displayed.
The name of the page or feature where the issue occurred.
Details of the button or action that is not working (if applicable).
Our Support Team will investigate the issue and assist you further.
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