Overview

To ensure efficient handling of customer queries and avoid duplication of work, we request users not to raise multiple tickets for the same issue.

What is a Duplicate Ticket?

A duplicate ticket is when a user submits more than one support request for the same issue or concern that has already been reported and is under review.

What Happens When a Duplicate Ticket is Raised?

• Duplicate tickets may be merged with the original ticket.

• The latest updates will be provided on the original ticket only.

• Raising multiple tickets will not speed up resolution and may cause delays in processing.

What You Should Do Instead

• Wait for an update on your existing ticket.

• If you need to add more information, reply to the same ticket thread.

• Use the original ticket reference for all future communication regarding the issue.

Need Further Help?

If your issue is not resolved or requires additional assistance, please update your existing ticket rather than creating a new one. Our support team will assist you there.