If your withdrawal status shows Success on Cosmic but the funds have not yet appeared in your bank account, don't worry. In most cases, the payment is still being processed by the banking system.
Why This Happens
Even after Cosmic marks a withdrawal as Success, banks may take some additional time to reflect the credit in your account due to:
- Bank processing delays
- NEFT/IMPS/RTGS settlement timings
- Weekends or bank holidays
- Temporary delays on the bank's side
What You Should Do
- Wait up to 24 hours after the withdrawal status changes to Success.
- Check your bank account statement or transaction history.
- Verify that the linked bank account details are correct.
If You Still Haven't Received the Funds
If the amount is still not credited after 24 hours, please raise a support ticket and provide the following details:
- Cosmic User ID
- Withdrawal amount
- Withdrawal date and time
- Transaction/Reference ID (if available)
- A recent bank statement or account screenshot showing that the funds have not been received
Our support team will coordinate with the payment partner and help resolve the issue as quickly as possible.
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